What data do we collect?
We may collect the following types of personal data from you:
Contact information, such as your name, email address, phone number, and postal address.
Travel information, such as your passport number, visa details, flight bookings, hotel reservations, and travel preferences.
Payment information, such as your credit card number, expiration date, and security code.
Technical information, such as your IP address, browser type, device type, and operating system.
Usage information, such as your browsing history, search queries, and feedback.
How do we collect your data?
We may collect your data in the following ways:
When you provide it to us directly, such as when you register an account, make a booking, contact us, or subscribe to our newsletter.
When you use our website or services, such as when you browse our content, search for travel options, or complete a transaction.
When you interact with us on social media platforms, such as when you like, comment, or share our posts.
How do we use your data?
We may use your data for the following purposes:
To provide you with our website and services, such as to process your bookings, confirm your reservations, send you confirmations and reminders, and handle your inquiries and complaints.
To improve our website and services, such as to analyze your feedback, monitor our performance, optimize our features, and personalize your experience.
To communicate with you, such as to send you newsletters, promotions, surveys, and updates.
To protect our website and services, such as to prevent fraud, detect security breaches, enforce our terms and conditions, and comply with our legal obligations.
How do we protect your data?
We take the following measures to protect your data:
We use encryption, firewalls, and other security technologies to prevent unauthorized access, use, and disclosure of your data.
We limit the access to your data to our employees, agents, and partners who need it to perform their duties and who are bound by confidentiality agreements.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.
We delete or anonymize your data when it is no longer needed or when you request us to do so.
How do we share your data?
We may share your data with the following parties:
Our service providers, such as airlines, hotels, car rental companies, and payment processors, who help us deliver our website and services to you.
Our affiliates and partners, such as travel agencies, tour operators, and marketing agencies, who offer you related products and services that may interest you.
Our regulators and authorities, such as law enforcement agencies, courts, and government agencies, who require us to disclose your data for legal or regulatory purposes.
We do not sell, rent, or trade your data to any third parties for their own purposes. We only share your data with your consent or when it is necessary to provide you with our website and services, to improve our website and services, to communicate with you, or to protect our website and services.
What are your data protection rights?
You have the following data protection rights under the Law on Electronic Data Protection No. 25/NA dated 12 May 2017 and other relevant laws of Laos:
The right to access your data. You have the right to request a copy of the personal data that we hold about you.
The right to correct your data. You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
The right to delete your data. You have the right to request that we delete your personal data when it is no longer necessary or when you withdraw your consent.
The right to restrict the processing of your data. You have the right to request that we limit the processing of your personal data when you contest its accuracy, when you object to its processing, or when its processing is unlawful.
The right to object to the processing of your data. You have the right to object to the processing of your personal data when it is based on our legitimate interests or when it is used for direct marketing purposes.
The right to data portability. You have the right to request that we transfer your personal data to another data controller or to you in a structured, commonly used, and machine-readable format.
The right to withdraw your consent. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.
The right to complain to a supervisory authority. You have the right to lodge a complaint with the Ministry of Post and Telecommunications or any other competent authority if you believe that we have violated your data protection rights.
To remember your preferences and settings, such as your language, currency, and login details.
To measure and analyze your usage and activity, such as your page views, clicks, and conversions.
To deliver and optimize our content and advertising, such as to show you relevant and personalized ads and offers.
You can control and manage your cookies and other tracking technologies by adjusting your browser settings or by using our cookie consent tool. You can accept or reject all cookies or choose which cookies you want to allow or block. You can also delete the cookies that are already stored on your device. However, please note that if you disable or reject cookies, some features and functionalities of our website or services may not work properly or may become unavailable to you.
How do you contact us?
Emailing us at privacy [at] cktravel.vip
Calling us at +856 21 123456
Writing to us at Travel Website Co., Ltd., 123 Sisavath Road, Xaythany District, Vientiane Capital, Laos
We will respond to your inquiries as soon as possible and within the time frame required by law.